About these terms

These terms apply to your use of stmaintenance.co.uk. ST Maintenance London Limited operates this website from 4 Arragon Road, Wandsworth, London SW18 4XH. Please contact us if anything on the site is unclear.

The pages describe the types of work we may be able to assess and quote for. They are general information, not a promise that a particular service, timescale, method or price is available at every property.

Enquiries and quotations

Sending an enquiry through the website does not create a contract for work. We may need photographs, measurements, access details or an inspection before we can define the scope. Where an inspection has a charge, we will explain it before arranging the visit.

A quotation or proposal should identify the work included, exclusions, price and VAT treatment, payment arrangements, access requirements and any specific guarantees or warranties. Work proceeds once the relevant scope and terms have been agreed. Where an issue is concealed or additional work is needed, we will explain it and seek approval before chargeable work outside the agreed scope is undertaken, subject to any separately authorised immediate safety action.

Your information and site access

Please provide accurate contact and property information, and let us know about access restrictions, building rules, known hazards and permissions relevant to the work. Do not send sensitive personal information in photographs or messages unless we have specifically requested it through a suitable channel.

Any appointment, materials, timing, cancellation or failed access arrangements for an actual job should be set out in the agreed quotation or subsequent written correspondence. Please contact us promptly if the scope or access changes.

Consumer rights

If you are a consumer, your statutory rights remain in place. Depending on how and where a service contract is made, cancellation information and rights may apply. We will provide contract-specific information where required before you are bound by the agreement. Nothing on this page removes rights or remedies that cannot lawfully be excluded.

Website content and links

The text, visual design and other content on this website are provided for personal or internal business reference. Please ask before reproducing substantial parts of it. Third-party sites linked from our pages have their own content and policies.

We aim to keep the website accurate and available, but information can change. For a decision about your property, rely on the specific written scope and any professional report or advice commissioned for that property.

Changes and applicable law

We may update these website terms when the site or our processes change. The terms shown at the time of your visit apply to that visit; an agreed contract for work is governed by its own terms and applicable law. These website terms are governed by the law of England and Wales, without limiting any mandatory consumer protection that applies to you.

Contact us

ST Maintenance London Limited, 4 Arragon Road, Wandsworth, London SW18 4XH. Email admin@stmaintenance.co.uk or call 07710 633332.