ST Maintenance London

Our Process

A clear sequence from the first enquiry to the agreed handover.

Six steps

From enquiry to completion

01

Enquiry and information

Send the address, contact details, photographs and a clear description of the required work.

02

Assessment

We review whether the work can be quoted remotely or requires an inspection.

03

Written scope and quotation

The proposal identifies the work, price, assumptions, access requirements and relevant exclusions.

04

Booking and preparation

Dates, deposits, occupant access and material choices are confirmed.

05

Delivery and updates

The team completes the instructed work and reports material changes or hidden defects before exceeding the agreed scope.

06

Completion

We review the work, provide relevant photographs or documents and address any genuine snagging within the agreed scope.