Frequently Asked Questions

We can often provide a quotation from clear photographs and information. Work requiring diagnosis, measurements or high-level inspection may need a chargeable visit.

Quotations clearly state whether VAT is additional and show the applicable total.

Yes. We regularly coordinate work orders, tenant access, photographic updates and approval requirements.

Yes. This is one of our main strengths, provided the complete scope is disclosed and scheduled.

We report them and obtain approval before undertaking chargeable work outside the agreed scope, except where immediate safety action has been authorised.

Project-specific documentation can be prepared where required.

Send the full address, photographs or video, dimensions where relevant, access information, finish expectations and the required timescale.

Timescales depend on room size, access and the amount of preparation required. Your quotation will set out the expected programme.

We can work to recognised colour references or arrange colour matching. Small differences can remain where existing paint has aged or faded.

Normal preparation and agreed minor repairs can be included. Movement, damp or structural cracking may need investigation before decoration.

Often yes. We plan protection and sequencing around the household, although some projects are quicker and easier in clear rooms.

Waste removal can be included as a clearly priced item, based on the type and volume present.

Yes, where the remaining fence is stable enough to retain. We will explain if adjoining posts or panels are likely to compromise the repair.

Correct falls can improve surface drainage, but site drainage and ground conditions must be assessed before promising a result.

Our core service is practical landscaping and garden improvement. Specialist planting schemes can be discussed separately where required.

Yes, subject to checking compatibility, condition and dimensions. Client-supplied products remain subject to their manufacturer and supplier warranties.

Rot, failed subfloors, unsafe services or water damage concealed behind finishes are reported before additional work proceeds.

We can help with practical layouts, finishes and installation requirements. Complex design or structural alteration may require a specialist designer or engineer.

Larger projects normally require a deposit before the start, with the remaining payment arrangement confirmed in the quotation.

Yes. Send photographs and a prioritised list so we can allow suitable time and materials.

Structural alterations require suitable design and approval. We will not treat a structural defect as a routine handyman repair.

We guarantee our agreed workmanship, but a repair cannot prevent failure in adjacent materials or unresolved underlying defects.

Yes, with access arranged through the owner, agent or tenant and the scope confirmed before attendance.

A warranty can apply to the specific work completed, but not to unrelated defects elsewhere on an ageing roof. The quotation will state the extent of cover.

We select a safe access method for the work, which may include scaffolding, specialist access equipment or IRATA rope access.

Yes. Some defects can be assessed from photographs, while uncertain or high-level failures may require a paid inspection.

Subject to availability and safe conditions, we can provide temporary or permanent repair options and explain which has been carried out.

No responsible cleaner can guarantee this. Results depend on the material, age and cause of the stain.

Carpet cleaning is normally priced separately unless specifically included in the quotation.

After dusty works are complete and the area is ready for final cleaning. Continued trade activity can immediately recontaminate it.

Yes, although clear access and removal of personal clutter may be required to achieve the agreed scope.

Yes. We can phase the work, maintain routes and agree working hours and notice requirements before starting.

Project-specific risk assessments and method statements can be supplied where required.

Yes, where the specification and colour references are available and suitable for the substrate.

Yes. Appropriate access can be included or coordinated as part of the proposal.

Often for focused high-level work, but not always. Duration, loading, access and the extent of repairs determine the best method.

Wind, rain, lightning and surface conditions can stop rope-access work. Weather delays are managed as a safety requirement.

Yes, photographic evidence can be included for inspections and completed work.

No. Roof geometry, anchor options, obstructions and public areas must be assessed before confirming access.

Yes, once access, contact details and authority to proceed have been confirmed.

We can quote from adequate information or inspect first where the cause and scope cannot be confirmed remotely.

Yes. Clear references, addresses, priorities and approval limits help us report accurately across a portfolio.

Any agreed call-out or failed-access terms apply. Prompt notice of access changes helps avoid unnecessary charges.

Yes. The required detail can range from photographs and observations to a formal scoped report.

Depending on the building, we may use roof access, specialist equipment or IRATA rope access.

Any workmanship warranty and its exact coverage will be stated in the quotation or completion documentation.

Yes. Inspection findings can be prioritised into immediate, short-term and planned works.

Yes. Frequency and task lists can be agreed for the building.

This can be included if the required products, quantities and replenishment responsibility are agreed.

We can assess specialist access or rope-access methods for suitable external and high-level work.

We clean to the agreed scope but cannot control inventory decisions or restore worn and damaged finishes through cleaning.

No. Our reports are contractor inspection reports unless a differently qualified survey is specifically commissioned.

Not always in one visit. Intermittent weather, concealed construction and multiple defects can require staged investigation.

A remedial quotation can follow once the necessary scope is sufficiently defined.

Yes, where rope access is commissioned and suitable for the building.