Send the property address, contact details, photographs and a concise description of the work. Where several defects are involved, list them separately so the scope can account for each item.
Assessment and quotation
Some defined work can be priced from good information. A leak, hidden condition, high-level area or work requiring measurements may need a visit. The written quotation should record the included work, assumptions, access requirements and exclusions.
Preparation and delivery
Dates, occupant access, material choices and any deposit are confirmed before the start. During delivery, unexpected findings should be raised before they change the agreed price or programme.
Completion
A handover can include photographs, relevant documents and a review of work against the scope. Genuine snagging within that scope should be identified and addressed through the agreed process.
Details that improve the decision
The quality of the first information affects the accuracy of the next step. If the property has a previous repair history, include dates and what changed after that work. For managed property, provide a work-order reference and approval contact. This helps the team separate the requested work from recommendations that may follow an inspection.